Documentation
Setup guides for the portal and the POS application. Published alongside the product.
Resources
Answers now. Guides as they are written.
What you need to know before you put your name on Moniebase, and what we are still writing.
Before you put your name on it.
The questions operators actually ask us, answered without a sales call.
Still stuck? Talk to someone who runs this.
Do I have to buy hardware from you?
No. The POS application runs on standard Android terminals and abstracts the hardware underneath, so Telpo, PAX, Sunmi and similar devices are all supported. If you already have terminals, you activate them with a code. If you do not, we will source them with you.
What happens when the network drops mid-sale?
The terminal keeps trading. Transactions queue on the device and sync automatically the moment it reconnects, so a cashier is never left turning customers away because a tower is down. This is the default behaviour on every plan, not an upgrade.
Whose name is on the money?
Yours. Each business is provisioned its own virtual account at signup, and settlements land there directly. Moniebase is the infrastructure underneath — it is not an intermediary that holds your takings and pays you out later.
How long does it actually take to go live?
An afternoon. Signup and branding take minutes, a terminal activates from a code and pulls your full configuration on first boot, and there is no implementation project, no site visit and no engineer to schedule. That is the entire onboarding.
Can I change plan, or turn modules off?
Yes, from the Feature Center, at any time. Modules you switch off stop appearing in the portal and on the terminal rather than sitting there greyed out. See pricing for what each plan includes.
What happens to my branding if I leave?
It was always yours. Your logo, colours, receipt layout and customer data are your property, and they are exportable — nothing about the branding you build here is locked to the platform that renders it.
Guides we are writing.
Commerce education and product guides. None of these is published yet.
- How to choose a POS system for your restaurantIn writing
- Why white-label POS beats branded terminals for small businessesIn writing
- How businesses track employee performance with MoniebaseIn writing
- Understanding settlement: how money moves from your POS to your accountIn writing
- Multi-branch retail: what changes when you open a second locationIn writing
Coming with the product.
These will exist when there is something true to put in them.
Not published yet Not published yet System status
A live status page with real uptime and an incident history, hosted separately so it stays up when we do not.
Not published yet Downloads
The POS application and quick-start material, for account holders.
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